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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Rosa Ochoa

Rosa Ochoa

October 3, 2024

5  out of  5
rating by Rosa Ochoa
"Great Customer Service! A big thank you to Magnolia she’s always made it so easy for when it comes to auto and life insurance benefits!"
We responded:
"Rosa, Thanks for sharing your experience with Magnolia! She is amazing! Our team works hard for our clients everyday to protect you from the unexpected. Have a great day and thanks for the review!"
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jay vogel

October 2, 2024

5  out of  5
rating by jay vogel
"Allison provided a very detailed review of my insurance coverage and made several good suggestions. Highly recommended."
We responded:
"Jay, Thanks for sharing how we do insurance reviews. We are here to help when we start your policies and also along the way through all the different stages of life. Thanks for taking advantage of our insurance review process and sharing your experience. Have a great day! "
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Lorena Klenert

August 29, 2024

5  out of  5
rating by Lorena Klenert
"I've had the best experience with them. Alana was a delight and very helpful. Thank you for all your help."
We responded:
"Thanks for sharing your experience with Alana! Thanks for the 5 star review."
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Elsa Saldivar

August 27, 2024

5  out of  5
rating by Elsa Saldivar
"Mike Burns is our agent. Has been our agent since February and I have nothing but good things to say. I called about a concern I had and Mike was able to get a lot done in such a short period of time! If you are looking for new insurance you should really look into Hank Gerdes - State Farm in Buda. You will not be disappointed 😀"
We responded:
"Thanks for sharing your experience with our team and Mike! Thanks for the 5 star review!"
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Doug McIntire

August 15, 2024

5  out of  5
rating by Doug McIntire
"Like so many people, 2024 May 9th we were slammed by hail. So much damage, it was a bit overwhelming. State Farm and specifically Alana Harrison have been so much help. Alana always calls back, always does what she says, and is always a real pro. We are pretty much back to normal and we could not have done it without her help. Good job State Farm and Hank Gerdes for having such good people in place to help."
We responded:
"Thanks for sharing your experience with our team! We work hard for you to make sure we help you through the unexpected. Thanks for the 5 stars!"
Profile photo of Lala B

Lala B

August 9, 2024

5  out of  5
rating by Lala B
"The Hank Gerdes - State Farm Insurance group has been a pleasure to work with! My calls are answered right away and the team will help you with your question. If they aren't able to answer, they actually return your call. That's not common in customer service these days. Then, I was contacted about a month after signing on with State Farm to see if I had any questions. Imagine that! The office people are professional and welcoming. I've had many insurance companies in my life and so far, I am very happy with State Farm and the Hank Gerdes group. Thank you to Parker, Alana, and Hank!"
We responded:
"Thanks for sharing your experience! We value your feedback. "
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Jason Cole

June 28, 2024

5  out of  5
rating by Jason Cole
"A work truck had an unsecured load that fell and damaged my vehicle. Their insurer was SF too which turned out to be a good thing. The other party was dragging their feet, and ended up fabricating a different story to avoid fault. Alana helped me through the process, including contacting the other party to speed up the claims process, and kept me up to date. SF corporate was able to see that the photos and my description of the incident aligned, and took care of my repairs promptly."
We responded:
"Jason, Thanks for sharing your claims experience and how Alana helped you out. Our team is here for you from starting a policy through your tenure with our company. Thanks for your business and taking the time for the review."
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Wyatt Simpson

June 25, 2024

5  out of  5
rating by Wyatt Simpson
"I came in to discuss my coverage in detail with Alena and she was very helpful, knowledgeable, and spent a lot of time with me. She really helped me understand the coverage better, and we made a couple small adjustments. Alena was great!"
We responded:
"Wyatt, Thanks for sharing your experience with Alana! We work hard for our clients and are here to help you with all questions. Thanks"
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Maria Martinez

May 16, 2024

5  out of  5
rating by Maria Martinez
"Alana provided such an amazing customer service and was in contact with me, an issue I had been dealing for more than half a year she resolved right away! Thank you so much"
We responded:
"Maria, Wow!! Glad she could help. Thanks for sharing."
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Alejandra Mejia

May 16, 2024

5  out of  5
rating by Alejandra Mejia
"Was very helpful and was able to assist with all my questions!"
We responded:
"Thanks for the 5 stars! We appreciate you sharing your experience."
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Andy Smith

May 10, 2024

5  out of  5
rating by Andy Smith
"Great timely service! Very personable agent."
We responded:
"Andy, Thanks for sharing our response times. We take pride in helping our clients."
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Bubba S.

March 5, 2024

5  out of  5
rating by Bubba S.
"Absolutely amazing and quick help! Thank you so much for your fast support!"
We responded:
"Thanks for the 5 star review and sharing your experience. "
Profile photo of A P (SilverSpark)

A P (SilverSpark)

February 28, 2024

5  out of  5
rating by A P (SilverSpark)
"I’ve had the pleasure of working with the folks from Hank Gerdes for multiple years. Everyone from Magnolia to Parker have done a phenomenal job as my insurance company and I would recommend them to anyone from Family, friend, foe, and or stranger. They really go above & beyond. In a troubling times, they are the consistent, reliable partners you need. Thank y’all & God Bless! 🙏🏽✌🏽❤️✝️"
We responded:
"Wow!!! What a wonderful review. We appreciate you sharing. "
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David Cooper

February 6, 2024

5  out of  5
rating by David Cooper
"This is one of the few offices that you can speak with person in the office. They are always very helpful and don't mind taking the time to answer any questions I may have. Thank you for your great customer service."
We responded:
"David, Thanks for the 5 star review. We appreciate you sharing how we help our clients."
Profile photo of Craig Randolph

Craig Randolph

February 3, 2024

5  out of  5
rating by Craig Randolph
"Magnolia and all of the staff have always been very courteous and helpful. Great service and good rates. I definitely recommend them for any of your insurance needs."
We responded:
"Thanks for sharing your experience with Magnolia. She loves helping our clients with all their insurance needs. "
Profile photo of Debra Poehling

Debra Poehling

January 25, 2024

5  out of  5
rating by Debra Poehling
"Very helpful"
We responded:
"Thanks for the great review!"
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James Lambert

January 25, 2024

5  out of  5
rating by James Lambert
"Great customer service. Thank you."
We responded:
"Thanks James for the compliment! We take great pride in our customer service:)"
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Tina Benson

January 23, 2024

5  out of  5
rating by Tina Benson
"Alana H. Is amazing to work with."
We responded:
"She is awesome!! Thanks for sharing and taking the time to give us a 5 star review."
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Angela Alba

January 16, 2024

5  out of  5
rating by Angela Alba
"Alana has been incredibly helpful with setting me up with a renter's policiy and auto insurance. I would highly recommend working with her at Hank Gerdes- State Farm Insurance."
We responded:
"Angela, Thanks for the wonderful feedback. Alana goes above and beyond for our customers. Thanks for sharing."
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Steven Lloyd

January 11, 2024

5  out of  5
rating by Steven Lloyd
"I am relatively new to St Farm, but needed their help today. I did not have to go through a barrage of “press 1”, “press 2” for something else. I the phone was answered by someone and that someone helped me obtain what I needed spot on."
We responded:
"Thanks for sharing your experience. "
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David Hyde

January 10, 2024

5  out of  5
rating by David Hyde
"Friendly people!! Helpful to find the right coverage for you!!"
We responded:
"David, thanks for your review. We are here to ask questions to be able to give you options with your insurance. Glad we were able to help and look forward to helping for the future as well. "
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Christian Trudeau

December 29, 2023

5  out of  5
rating by Christian Trudeau
"Provided great service. Shannara Combs-Waits was so nice to work with and provided great advice, policy building, and attentive step-by-step help. Thanks y'all"
We responded:
"Christian, Thanks for sharing your experience working with Shannara. She works hard for our clients everyday. Have a great day!"
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javier rodriguez

December 21, 2023

5  out of  5
rating by javier rodriguez
"Everyone at State Farm was very helpful! Especially Alana she made everything so easy."
We responded:
"Javier, Thanks for the 5 stars and sharing how helpful we were with your interactions:). Thanks, Hank"
Profile photo of Baldemar Duarte

Baldemar Duarte

December 5, 2023

5  out of  5
rating by Baldemar Duarte
"Great Service, very friendly people!!"
We responded:
"We focus on our customers each and every day! Thanks for sharing. My team is here to help educate you on the ways to protect you from the unexpected! Have a great day!"
Profile photo of Charly Simmons

Charly Simmons

November 28, 2023

5  out of  5
rating by Charly Simmons
"I've been a customer for several years and was up for renewal. Recent premium increases made me head to the office and adjust our policies. I received EXCELLENT customer service from Parker. He immediately listened and understood my concern and worked with me patiently to adjust the policy to exactly what I wanted. He also advised me on what to lookout for in the competitors quotes and what to ask. That helped me evaluate fairly and effectively. When I called in for ANOTHER question, Parker was busy; so Andrew stepped in and helped. Both agents spoke from the same knowledge and were consistent in their recommendations (good training and experience). I highly recommend Hank Gerdes State Farm group. They will be honest and take good care of your insurance needs!"
We responded:
"Wow! Thanks Charly for sharing your experience with my team! Andrew and Parker work extremely hard to educate and help protect our clients from the unexpected. Thanks for taking the time to share! "